People ask me all the time, "Debbie, how do I speed up my staff so I can make a better profit without quality going down hill?" This is a struggle many cleaning businesses have. The balance of speed, quality, and consistency. We have to satisfy customers and we have to be efficient. So what's the answer? Here are a few things I've learned over the years:
- Quality comes from good training, not from genetics. No one is born with a "cleaning gene". When hiring, stop looking for people who "clean good". Hire job candidates that you believe are teachable and have a verifiable job history. Try to hire people you can train to follow your system and policies. Just because someone is a "good cleaner" doesn't mean they'll make a good employee. A good employee can be trained to follow your program, your rules, and your methods. The end result will be quality and consistency long term.
- Recognize that speed doesn't come from hurrying. Rushing will only cause breakage, and mistakes. When your staff rushes they miss things, especially in the dusting. Speed should come from following a proven method and developing a routine. Speed comes from learning and using a system of cleaning that works every time, in every house. Speed Cleaning For The Pros teaches this systematized method of cleaning.
- Speed comes from familiarity. First time cleans will always take longer than maintenance cleans. That's why you should charge more for the first visit. You are dealing with build up. Layers of dirt and grime that take extra time to remove. In a maintenance cleaning you have the advantage of establishing a routine, and maintaining areas before they get out of hand. Forget "rotation" cleaning. The Speed Cleaning method teaches you to clean everything, every time. This achieves a perfect maintenance cleaning.
- Require that your staff wear and use the Speed Cleaning Apron. This one single tool alone can shave 30 minutes to an hour off of most jobs. That adds up house after house, after house. Time is money in the home cleaning business
These are just a few suggestions, to get you thinking. I am so excited to announce the Speed Cleaning For The Pros 2-day conference in Dallas, Texas August 26, 27, 2011. Don't miss this owner's training for residential cleaning businesses. Invest in your business and your future. You could save thousands of dollars in lost profits and missed revenues from inefficient cleaning staff and unproductive teams. Learn the secrets of a million maid service, and change your business forever.
One of my coaching clients sent me an email this week and said she had followed my advice on barter (from my book Barternomics, www.thebarternomicsbook.com) and was able to come to Dallas for the conference because she has traded airline miles for maid service with a customer! She is registered and will one of only 50 people who will be able to take advantage of this industry specific training. Space is limited, so don't put off registering!